The Closets Fix (herein referred to as "TCF", "we", "us" or "our") respects our users’ (herein referred to as "you" or “user”) privacy and are committed to protecting your information. We further confirm that we are compliant with all applicable data privacy and protection laws of India.

The Closets Fix provides professional styling services as well as a Virtual Closet service. Your continued use of this site and having an account with TCF will be assumed that you have read the Privacy Policy and are in agreement with the provisions of the same. If you do not agree with the Privacy Policy, you are prohibited from using the site and TCF’s allied services. Further, it is your responsibility to update yourself with the prevailing data protection and privacy laws of the land and if you at any time feel that the terms of our privacy policy are in any way not acceptable to you or seem to you not aligned with your interpretation of the prevailing laws and rules then it is completely your responsibility to discontinue your association with us and our website and services.

We may modify or revise this policy from time to time and will notify you by publishing the same on www.theclosetsfix.com as well as inform you via your contact details in case of important changes. By continuing to use or visit the site after the updated Privacy Policy has come into effect, you agree to be bound by such modifications or revisions.

How we collect information from you?

Your Account:

We use the information you provide in your account to identify your preferences as well as to contact you if and when required.

Cookies:

We use Cookies to find out how and when you interact with our sites well as to monitor aggregate usage and web traffic routing. We also use it to customize our services for you.

Web beacons:

We use Web beacons to track and measure the performance of our services, to monitor how many visitors view our website, and to monitor the effectiveness of our advertising efforts.

Log data:

Log data generally collects non-identifiable data that we use to better customize our services

What information do we collect?

We collect two kinds of data:

Identifiable data:

• Name
• Physical information (height, weight, clothing size, etc.)
• Date of birth
• Clothing Items purchased
• Contact details

Non-identifiable data:

• Device information (operating system, mobile or desktop, brand, screen resolution, etc.)
• Type of browser
• Language
• Location
• Most visited pages
• Most preferred images or services
• Any other similar behavioral information

Why do we collect your information?

We mainly collect your information to improve our services and to ensure a seamless experience when you are on our site. Furthermore, our stylists study your requirements, preferences, etc. to give you better recommendations and personalized service. We’ll contact you in case of any issue with your order or if we have an offer or a new service that we’re sure you’ll enjoy. We even use your data to identify other like-minded individuals who would benefit from our service.

Information shared with third-party vendors and sites

Information with trusted third-party vendors and sites to ensure that it is always safe. Here’s what information is shared with which vendors:

Transactional-related information

We use third-party service providers in order to complete transactions. These payment processing service providers will have access to your financial information in order to complete transactions that are initiated.

Marketing and advertising

We may use your contact details to inform you of promotions and services that may interest you. Our email service provider will have access to these details. We also use non-identifiable demographic data with our advertising services.

Web analytics

We use web analytics services to measure and track traffic on our website as well as our social media channels.

Security

We take great care in maintaining the security of TCF and your information and in preventing unauthorized access to it through industry standard technologies and internal procedures, including through the use of encryption mechanisms and firewalls. However, we do not guarantee that unauthorized access will never occur. TCF will not be held liable for losses or damage caused due to unauthorized use or access of our servers that store personal and financial information.

Our policy and children

Our services are not directed towards minors (persons under 18 years) and we do not knowingly collect data from the same. In case we accidentally collect such information, you can contact us at the email address provided below and we shall take the necessary steps to delete the same.

In case you have any questions regarding our Privacy Policy or would like to resolve a complaint, you can contact us at reachus@theclosetsfix.com.